🔄 Return & Exchange Policy

Last Updated: July 7, 2026

At Teleshop, customer satisfaction is our priority. We carefully inspect every product before it is shipped. Due to the nature of our products and to maintain quality standards, we do not offer returns. However, we do offer exchanges in specific situations outlined below.

❌ No Return Policy

We do not accept returns for:

• Change of mind
• Ordering the wrong product
• No longer needing the product
• Personal preference after delivery
• Minor variations in color due to screen settings

Please review product descriptions, specifications, and images carefully before placing your order.

✅ Exchange Eligibility

We will gladly exchange a product if:

• You received the wrong item.
• The product arrived damaged during shipping.
• The product has a manufacturing defect.
• You received an item with missing parts or accessories.

📅 Exchange Request Time

To qualify for an exchange, you must contact us within 48 hours of receiving your order.

Requests made after this period may not be accepted.

📸 Proof Required

To process an exchange request, please provide:

• Your Order Number
• Clear photos or videos of the product
• Photos of the shipping package (if damaged)
• A brief explanation of the issue

This helps us verify the problem and resolve your request quickly.

📦 Product Condition

The product must be:

• Unused
• In its original packaging
• Complete with all accessories (if applicable)
• Free from customer-caused damage

We reserve the right to refuse an exchange if the product has been used, altered, or damaged after delivery.

🚚 Exchange Shipping

If the exchange is approved:

• We will provide instructions for the exchange process.
• If the error was on our side (wrong, defective, or damaged item), Teleshop will bear the exchange shipping costs.
• If the issue is not covered under this policy, the customer may be responsible for any applicable shipping charges.

🚫 Non-Exchangeable Items

For hygiene, safety, or clearance reasons, the following items cannot be exchanged unless they arrive damaged or incorrect:

• Personal care products
• Cosmetics or beauty products (if opened)
• Used products
• Clearance or sale items (unless defective)

📞 Need Assistance?

If you have any questions regarding your order or wish to request an exchange, please contact us.

Teleshop Support

📧 Email: teleshop.support@gmail.com

Response Time: Within 24–48 business hours

Important Note

By placing an order with Teleshop, you acknowledge that you have read and agreed to this No Return & Exchange Policy. We appreciate your understanding and strive to ensure every customer receives the correct, high-quality product.